Payment Center

PAYMENT POLICY

After the neurologist examines your pet, he or she will discuss additional tests or treatments that your pet may need. A nurse will provide and explain a written estimate of fees associated with the planned procedures. SCAN requires full payment at the time services are rendered.

Payment at time of service: We require all clients to have a credit card on file. SCAN accepts Cash, Check, Visa, Mastercard, American Express, Discover, CareCredit and Scratch Pay; but does not offer payment plans.

Deposits: A security deposit will be required (100% of the estimate’s high end) The remainder of the invoice will be sent first via email prior to your pet’s discharge appointment, the balance will be due in full at discharge. THE BALANCE ON ANY PAST DUE ACCOUNT WILL AUTOMATICALLY BE CHARGED TO THE CREDIT CARD WE HAVE ON FILE IF WE DO NOT HEAR BACK FROM YOU WITHIN 10 DAYS.

Estimates: Estimates include items that are likely to be required in the care and hospitalization of your pet. Please understand that the estimate is an estimate only, and the final cost may vary from the estimate provided. Our staff will make every effort to inform you of ongoing costs; however, it is your responsibility to ask a staff member for daily updates on your invoice.

Alternative Finance Plans: SCAN has partnered with CareCredit and Scratch Pay for an alternative payment solution for our clients. SCAN is in no way affiliated with CareCredit or Scratch Pay. If you choose to utilize these plans the financial relationship is with you and the lender, not SCAN.

Pet Insurance: SCAN helps initiate necessary forms with your pet insurance provider; however, because clients are reimbursed for their pet’s charges directly by the insurance company, SCAN does not get involved in insurance billing. Clients are responsible for paying the normal deposit (see deposit requirements above) prior to service and paying the bill in full at discharge, as well as submitting their own pet’s claim. The insurance company will be responsible for reimbursement to you directly per your pet’s insurance agreement. BALANCES OVER 30 DAYS WILL INCUR 1.5% INTEREST CHARGE MONTHLY. ANY NSF PAYMENT WILL INCUR A FEE OF $35. A 5% PROCESSING FEE WILL BE ASSESSED TO TRANSACTIONS WHERE THE ORIGINAL PAYMENT METHOD IS REQUESTED TO BE MODIFIED OR CHANGED FOR ANY REASON.

Non Payment of Services: IN THE EVENT OF DEFAULT WHERE IT BECOMES NECESSARY TO PLACE THIS ACCOUNT COLLECTIONS, THE UNDERSIGNED AGREES TO PAY ALL COSTS OF COLLECTIONS, INCLUDING ATTORNEY’S FEES AND COURT COSTS.